Reference

mekar11 Legal terms for your account path

mekar11 Legal terms explain how your account, access to Andar Bahar and Dice, and records connected with DANA or QRIS are handled.

Account termsPrivacy controlsPolicy contactsLocal-law access
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CONTACT ROUTES

Three ways to raise a Legal request

A clear contact path matters when you need a Legal answer about access, privacy or an account record.

Account access Use the account support path when phone verification, identity details or a Legal access question stops you from reaching the lobby. Send your registered contact detail so we can match the request.
Wallet record For a DANA, OVO, GoPay, QRIS, bank transfer or virtual account record, use the cashier help path and include the receipt reference. We use those details to locate the relevant transaction entry.
Policy request Choose the policy route when you want to ask about privacy, cookies, retention or a correction. State the change you seek and the account detail needed to verify the request.
DATA PRACTICE

Six controls behind our Legal handling

We keep our Legal handling practical: collect what an account request needs, record the action taken and use account checks before changing sensitive details.

Data collection

We use account details such as your registered phone number to support verification, access decisions and policy requests. Providing accurate details helps us connect a Legal request to the correct account record.

Cookie choices

Cookies may support the Legal page and account session across your device. Our policy explains their role, so you can understand which browser data relates to access and which request should be sent to us.

Account security

Before changing sensitive account details, we may use phone verification and matching account information. This step helps prevent an unauthorised Legal change made from an unfamiliar device.

Retention records

We retain relevant account, verification and transaction records for the period described in our Legal notice. DANA, QRIS and bank transfer references can therefore remain linked to reconciliation history.

Correction requests

If your account detail is inaccurate, contact us through the policy route and identify the field that needs correction. We may ask for verification before changing the stored record.

Policy contact

Questions about privacy, cookies, access or retention belong with our policy contact route. Tell us what you need changed or clarified, and we will assess it under local law.

Seven Legal questions before account access

These Legal answers cover the points you may search before opening an account with mekar11. We keep each response tied to account records, privacy handling and access conditions, so you know which route to use before submitting a request. Where access or eligibility is discussed, it depends on local law.

The mekar11 Legal page covers account terms, phone verification, privacy, cookies, retention, transaction records and policy contact routes. It also explains that access depends on local law.

Yes. Legal terms describe the account details and phone verification step used before access. We may limit a request where records do not match or where local law does not permit access.

You can send a correction request through the policy route. Name the inaccurate field and provide your registered contact detail; we may verify the account before changing the record.

DANA and QRIS references may appear in transaction and reconciliation records. Their inclusion does not replace the wallet provider's rules, and our Legal notice explains the related account handling.

Read the cookie section first, then use the policy contact route if you need clarification or a change request. Tell us which device or browser context the question concerns.

Retention periods are described in our Legal notice and may cover account, verification and transaction records. Bank transfer, virtual account and wallet references can remain for reconciliation.

Use the policy request route for an access, privacy or retention concern, and include your registered phone detail plus the subject. We assess the request where local law permits.

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