Reference

mekar11 Privacy Policy for Your Account

Our Privacy Policy explains what account, device and payment details we collect when you open an account, sign in or contact us.

Clear data purposesWallet detail handlingPhone access controlsPolicy request path
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mekar11 mekar11 Privacy Policy for Your Account
CONTACT ROUTES

Get Help With a Privacy Request

A clear contact route matters when you want to ask about your personal details. We handle privacy questions through the support route connected to your account, and you can refer to the…

Account privacy request Use the signed-in support path to ask what account details we hold, why they are used and which records relate to your phone verification step.
Wallet record question If a DANA, OVO, GoPay or QRIS reference looks incorrect, send the receipt through the protected support path so we can compare status and account records.
Access correction For a wrong phone number, duplicate account detail or device-access concern, tell us the affected account step and we will explain the available correction route.
DATA PRACTICES

How We Handle Your Personal Details

Our privacy process follows the same account path you use: create an account, complete phone verification, sign in, then contact support from the account area.

Account collection

We collect details needed for account creation and phone verification, plus records generated when you sign in or ask for assistance. We do not ask for unrelated personal details through ordinary lobby access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity can create reference, amount and status records. We use these details to match a transaction with the correct account.

Cookie controls

Cookies or similar storage can preserve your sign-in session, language setting and security checks on a mobile browser. Clearing them may sign you out and require the phone verification path again.

Device security

We may record device and connection signals when you sign in to identify unusual access patterns. These checks help protect the account without giving us access to unrelated files on your phone.

Retention approach

We keep account, support and payment records only as long as needed for the stated service purpose, dispute handling, security checks or legal duties. When a record is no longer needed, our process addresses its removal.

Changes and contact

You can ask about access, correction or deletion through the signed-in support path. We may request account details or phone verification to confirm that a privacy request belongs to you.

Privacy Policy Answers for Indonesia

These Privacy Policy answers address the questions you are most likely to have before opening an account or checking a wallet record. We keep the wording practical, including the device path, phone verification and local payment references used by Indonesian customers.

It covers account details, phone verification, sign-in and device records, cookies, support messages, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.

Yes. We use wallet or bank references, transaction status and related account details to match a payment and investigate a receipt question. We do not treat this as access to unrelated wallet content.

The account path may request your phone number and verification details, then create sign-in records. We use those details for account access, security checks, support handling and duties that apply where local law permits.

Sign in and use the support path linked to your account. Ask for access or correction, identify the affected account step, and provide requested verification so we can avoid releasing details to the wrong person.

Cookies or similar storage can keep a session active and retain security preferences. If you clear browser data, you may need to sign in again and complete the phone verification step before access returns.

We retain records for the service purpose, payment matching, security checks, dispute handling or legal duties that apply. The period can differ by record type and jurisdiction, including Indonesia where local law permits.

You can send a deletion request through the signed-in support route. We will explain what can be removed and what must remain for security, payment reconciliation, dispute handling or legal duties.

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